Returns Policy

Thank you for shopping at Lagom Essence. If you are not entirely satisfied with your purchase, we are here to help.
Please follow the step by step guidelines for returning the item(s):

  1. Email us at hello@lagomessence.co.uk in order to receive your Returns Authorisation Number
  2. Pack the unused item in the same condition that you received in the original packaging
  3. Ensure you state the Return Authorisation Number on the packaging
  4. Send the package to the address provided in the email. 
We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

Return & Refund Policy

Returns

  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You must email us in order to receive a Returns Authorisation Number.
  • Please add the Returns Authorisation Number clearly on a label inside or outside the parcel. 

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit
  • If you are returning a faulty or damaged Product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
  • Send the package to the address provided in the email 

Contact Us

If you have any questions on how to return your item to us, contact us via email hello@lagomessence.co.uk